oklotto Privacy Policy – How We Protect Your Personal Data

This Privacy Policy applies to all users of the oklotto platform, including visitors and registered players based in the Philippines. By accessing or using our platform, you acknowledge that you have read and understood this policy. We are committed to handling your personal data responsibly and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine regulations. This policy may be updated from time to time, and we will notify you of any material changes through the platform or via your registered contact details. Your continued use of oklotto after any update constitutes your acceptance of the revised policy.

1. Information We Collect

When you register an account or use our services, we collect personal information that is necessary to verify your identity, process transactions, and deliver a safe gaming experience. This includes your full name, date of birth, residential address, email address, mobile number, and government-issued identification details. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect fraudulent behaviour, and improve the overall user experience. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance.

2. How We Use Your Information

The personal data we collect is used primarily to operate and maintain your oklotto account, process financial transactions, and comply with our obligations under Philippine gaming regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or services. Your transaction history and gameplay data may be analysed to identify patterns that could indicate problem gambling, allowing us to apply responsible gaming measures proactively. We may also use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. oklotto will never sell your personal data to third parties, and we will not use your information for unsolicited marketing without your explicit consent. If you have opted in to receive promotional communications, you may withdraw that consent at any time by updating your account preferences.

3. Data Sharing and Disclosure

oklotto shares your personal data only with trusted third parties who are necessary for the operation of our platform, including payment processors, identity verification providers, and cloud infrastructure partners. All third-party service providers are contractually required to handle your data inaccordance with applicable data privacy laws and our strict confidentiality requirements. We do not transfer your personal data outside the Philippines unless it is strictly necessary for the provision of our services, and any such transfer is subject to appropriate safeguards. oklotto may be required to disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies where we are legally obligated to do so under Philippine law. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy. We will never disclose your personal data to unrelated third parties for their own marketing or commercial purposes without your prior written consent.

4. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable to online gaming operators in the Philippines. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. If you request the closure of your account, we will begin the data retention countdown from the date of closure, and you will be notified of the expected deletion timeline. We maintain strict internal access controls to ensure that retained data is accessible only to authorised personnel with a legitimate need.

5. Cookies and Tracking Technologies

oklotto uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and maintain the security of your session. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the overall user journey. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit the functionality available to you. We do not use third-party advertising cookies or share cookie data with external advertising networks. Our cookie practices are reviewed regularly to ensure they remain aligned with Philippine data privacy standards and best practices.

6. Your Rights as a Data Subject

As a Filipino player, you have specific rights under the Data Privacy Act of 2012 with respect to your personal data held by oklotto. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the details provided in the footer of this page, and we will respond to your request within the timeframe required by applicable law.

7. Data Security

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the oklotto platform is encrypted using secure protocols, and our servers are protected by firewalls, intrusion detection systems, and regular security audits. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle personal data are trained in data privacy obligations. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the timelines prescribed by Philippine law. We continuously review and update our security practices to address emerging threats and maintain the integrity of your personal information.

8. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a concern about how oklotto handles your personal data, please reach out to us using the contact details listed in the footer of this page. We take all privacy-related enquiries seriously and aim to respond promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For general questions about your account or platform features, you may also visit our FAQ page for quick answers. We are committed to maintaining open communication with our players and to upholding the highest standards of data privacy across all aspects of the oklotto platform.